Frequently asked questions
Q: Do I need a doctors referral?
Most private insurance allow direct access, except for those that need prior authorization for physical therapy. As a courtesy to their physicians, we still send them a copy of their PT initial evaluations, Progress Notes and Discharge Summaries. Government-funded insurance such as Medicare and Medicaid still require a doctor's referral.
Q: Can I choose where I want to go for my rehabilitation services?
Yes, your doctor may provide you with a list of physical therapists in this area or your insurance company may guide you to the "in network" providers that are included in your insurance plan, but please remember, the final decision is up to you.
Q: Is there anything I can do if Dynamic Physical Therapy is not in my insurance network?
We currently accept many insurance plans, however, if we are not in your network, we would be happy to contact your insurance company for you to see whether your plan has out-of-network benefits that will allow you to receive care at our facility.
Q: What do I need to bring on my first visit?
On your first visit, called your “Initial Evaluation”, we ask you to come 30 minutes early to complete paperwork. At your first appointment, your Physical Therapist will ask you a series of questions about your past and present medical conditions before performing a comprehensive evaluation of your muscles, joints, nerves, tendons, and ligaments including range of motion, strength and functional testing. Based on your diagnosis, prognosis and your personal goals, an individual “Plan of Care” will be devised. There is usually some treatment on the first visit as well. Future appointments will then be scheduled to implement that plan.
Please wear comfortable clothing and shoes.
Please also bring the following items:
- Your insurance card(s).
- Your photo ID.
- Any paperwork that you have received from the doctor (referrals, x-ray results, etc.).
- Your calendar, so you can make appointments right away if more physical therapy is necessary.
Q: What are office policies I should be aware of?
- Please arrive 30 minutes early to your 1st visits, then 15 minutes early to your follow up visits (especially to your aquatic therapy sessions).
- If you have to reschedule an appointment, please call us. If you call outside of office hours, we have voicemail and will return your call to reschedule you as soon as possible.
- If you will be late, please call and we’ll see if you will still be able to receive your treatment as scheduled.
- In your initial visits, your therapists will discuss with you your plan of care, this gets faxed to your physician. It is crucial to follow the plan of care in order to ensure your progress.
- Missed appointments are discouraged. They also become part of your medical record. Multiple missed visits may result in discharge from care, with a note to your physician.
- Before returning to your physician, let us know and we will let him/her know how you are doing via a written progress report.
- Payment due at time of service.
- We ask that you please allow 24 hours’ notice for any cancellations. If you have to cancel without enough notice, a $25 cancellation fee will be applied ($50 for aquatic therapy appointments). This just covers a portion of the therapists’ cost and acts as a deterrent so that patients who want to get in will have the opportunity to use that open appointment time.